Effective 19 August 2026 · Last updated 3 September 2026
These Terms govern your use of maidigo’s website, mobile applications and services. Please read them before booking. By creating an account or placing a booking you accept these Terms; if you do not accept them, please do not use the platform.
1. Who we are
“maidigo”, “we”, “us” or “our” means Shaivaan Dynamics Private Limited, a private limited company registered in India under [CIN / registration number], having its registered office at P. No. 76, White Feel Apartment, Office No. 2, Sr. No. 35/1/3, Sawarkar Nagar, Nashik – 422013, Maharashtra, India. Our GSTIN is [GSTIN].
“You” or “Customer” means the person who creates an account or places a booking. If you book on behalf of a household or organisation, you confirm you are authorised to accept these Terms for them.
2. Definitions
Platform — the maidigo website, mobile applications, WhatsApp channel and any other interface through which we take bookings.
Services — home-help services such as cleaning, cooking, utensils and related household work, performed at your premises.
Professional — the verified individual we engage to perform the Services at your premises.
Booking — a confirmed request for Services, whether a Monthly Plan or an Instant hourly booking.
Service Area — the localities in Nashik we currently cover, as shown during booking. We do not accept bookings outside them.
Visit — one attendance by a Professional at your premises under a Booking.
3. Eligibility and your account
You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
You must give accurate name, mobile number and address details. Service is delivered to a physical address, so an incorrect or incomplete address may mean we cannot serve you and the Visit is treated as a customer no-show.
You are responsible for activity on your account and for keeping your login credentials confidential. Tell us immediately if you suspect unauthorised use.
One account per household is expected. We may refuse, suspend or close accounts used to abuse offers, place fraudulent bookings, or circumvent these Terms.
4. What maidigo does
maidigo arranges and manages home-help services. We verify and onboard Professionals, set the prices shown on the Platform, assign a Professional to your Booking, and support you through the Visit. Professionals are engaged by maidigo as independent service providers and are not your employees; nothing in these Terms creates an employment relationship between you and any Professional.
We select Professionals with reasonable care, including identity and background verification, but we do not guarantee that any particular Professional will be available for any particular Visit, or that a specific individual will remain assigned to you.
Services are limited to ordinary household work within the scope described for the plan you book. We do not provide, and Professionals must not be asked to perform: work at height or on exteriors, moving heavy furniture or appliances, electrical, plumbing or structural work, handling of hazardous chemicals or waste, care of a sick or bed-bound person unless that specific service is booked, driving, childcare or eldercare unless that specific service is booked, or anything unlawful or unsafe.
5. Bookings
A Booking is confirmed only when the Platform shows it as confirmed with a booking reference. A request that has not been confirmed creates no obligation on us.
We operate between 7:00 AM and 8:00 PM, all week, within our Service Areas. Slots are subject to capacity and are allocated first come, first served.
For a Visit to go ahead, an adult must be present at the premises for the Professional to be admitted, and the premises must have working water and electricity.
A Visit starts and ends with a one-time code (OTP) shared with you. Please share it only when the Professional arrives and only when the work is genuinely complete.
If the Professional cannot be admitted, or waits more than 15 minutes at the door without access, the Visit may be marked complete and charged in full as a customer no-show.
6. Monthly plans
Monthly plans are billed for a calendar month of daily Visits at an agreed slot, at the tier you select (home size, number of persons, quantity of clothes or duration, as applicable). The following terms apply to every monthly plan:
2 holidays a month.
Up to 4 reschedules allowed.
Free pause for 7 days or more.
If your assigned Professional isn’t available, we send a free replacement for that day.
Holidays and reschedules do not carry forward to the next month and are not refundable in cash. A pause must be requested in advance and covers a continuous period of 7 days or more. Days missed beyond the holidays and reschedules above are not credited. A monthly plan does not renew automatically unless the Platform expressly says so at the time of booking.
7. Instant hourly bookings
Instant bookings are for the same day, for a whole number of hours between 1 and 8, charged at the hourly rate shown at the time of booking.
You choose the service and the number of hours; maidigo chooses the dispatch window from the capacity actually available, and shows it to you before you confirm. We do not accept a requested time for instant bookings.
Time is counted from the Professional’s arrival at your premises. Work stops at the end of the booked hours. Additional time is chargeable and subject to the Professional’s availability.
An instant booking is an arrangement of a Professional’s time, not a guarantee that a particular amount of work will be finished within it.
8. Prices, offers and taxes
The price applicable to your Booking is the price displayed on the Platform when you confirm it. That price is captured with the Booking and does not change afterwards, even if we later change our rates.
Where a discounted price is shown alongside a struck-through price, the struck-through price is our standard rate card and the discount is a limited-period launch offer. We may withdraw or change offers at any time for future bookings.
Prices are in Indian Rupees and are inclusive of applicable taxes unless stated otherwise on the Platform. Where GST applies, it is charged at the rate in force on the date of the Booking.
Cleaning materials, consumables and equipment are provided by you unless the Platform expressly says otherwise for the service you booked.
Tipping is entirely at your discretion and is never required.
9. Payment
You may pay by the modes offered at checkout. Online payments are processed by third-party payment gateways; we do not store your card, UPI or bank credentials.
Where cash payment is offered, the amount due is the amount shown on the Booking and must be paid to maidigo, or to the Professional against a receipt, at the end of the Visit. Please do not pay any amount in excess of the booking value.
We may suspend future bookings while an amount remains unpaid on a completed Booking.
A failed or reversed payment does not by itself cancel a Booking; tell us if you believe you have been charged incorrectly and we will investigate.
10. Cancellation, rescheduling and refunds
You may cancel online from the Platform at any time until a Professional has been assigned to your Booking. Once a Professional is assigned, please contact us — the Platform will not cancel it for you.
A Booking cancelled before a Professional is assigned is refunded in full where payment was already made.
A Booking cancelled after a Professional is assigned, or a Visit that cannot go ahead because nobody admitted the Professional, may be charged in full. We will tell you what is being charged and why.
For monthly plans, reschedules and holidays under clause 6 are the ordinary way to change or skip a day — they are not cancellations and are not refunded in cash.
Approved refunds are made to the original payment method within 5–7 working days of approval, subject to your bank’s or the payment gateway’s timelines. Cash payments are refunded by bank transfer or UPI to an account in your name.
If we cancel — if we cannot staff a Visit and cannot arrange a replacement, you are not charged for it, and any amount already paid for that Visit is refunded or credited at your choice.
11. Your responsibilities
Provide a safe, lawful and non-hostile working environment. Harassment, abuse, discrimination, threats or any sexual advance towards a Professional is prohibited and will end your account immediately, without refund, and may be reported to the police.
Secure cash, jewellery, documents and other valuables before a Visit. Please do not leave them unattended and in the open during a Visit.
Keep children and pets supervised, and tell us in advance about aggressive pets or any condition at the premises that affects safety.
Do not ask a Professional to perform work outside the scope of the Booking, to work beyond the booked hours without arranging it through us, or to do anything listed as excluded in clause 4. A Professional may refuse and leave, and the Visit will be charged.
Do not record a Professional on camera in private areas of the premises, and comply with applicable law wherever recording is done.
Do not advance money or lend to a Professional, or ask a Professional to make purchases on your behalf. maidigo is not responsible for any such private arrangement.
12. Not engaging our professionals directly
We invest in finding, verifying, training and insuring Professionals, and we are responsible for them only while they work through the Platform. Accordingly, for the duration of your use of the Platform and for six (6) months after your last Booking, you agree not to engage, employ or accept services from a Professional introduced to you by maidigo other than through the Platform — whether directly, through a family member, or through another agency.
If you wish to engage a Professional privately, please contact us; we may permit it against a one-time introduction fee of [amount]. If you engage a Professional privately without our consent, you agree to pay that fee, and any work done privately is entirely at your own risk and outside every protection in these Terms.
13. Damage, loss and complaints
Tell us within 24 hours. Any complaint about the quality of a Visit, or about damage to or loss of property, must be reported to us within 24 hours of the Visit ending, with photographs and reasonable details. We cannot investigate reliably after that, and claims reported later may be declined.
Where we accept that damage was caused by a Professional’s negligence during a Visit, we will, at our option, repair the item, pay its reasonable depreciated value, or credit your account — up to the limit in clause 14.
We do not accept claims for: ordinary wear and tear; pre-existing damage; items that were already faulty, worn or fragile beyond ordinary use; discolouration or damage caused by materials you supplied or instructed us to use; loss of cash, jewellery or documents left in the open; or consequential loss of any kind.
For a service-quality complaint about a monthly plan, our first remedy is to redo the work or send a replacement Professional, rather than a refund.
14. Limitation of liability
To the fullest extent permitted by law, and except for liability that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, and liability for fraud:
our total liability arising out of or in connection with a Booking, however caused, is limited to the amount you actually paid for that Booking, or [₹ cap, e.g. 10,000], whichever is higher;
we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, business, data, goodwill or opportunity;
we are not liable for any act, omission or arrangement between you and a Professional that takes place outside the Platform, including any private engagement under clause 12;
the Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free.
Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of.
15. Indemnity
You agree to indemnify and hold harmless maidigo, its directors, employees and Professionals against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, an unsafe or unlawful condition at your premises, or your treatment of a Professional.
16. Suspension and termination
You may stop using the Platform at any time and ask us to close your account. We may suspend or close your account, and cancel pending Bookings, if you breach these Terms, treat a Professional unsafely or disrespectfully, do not pay, abuse offers or the referral system, or use the Platform unlawfully. Where we close an account for cause, unused amounts for Visits not yet delivered are refunded; amounts for Visits already delivered are not.
17. Intellectual property
The maidigo name, logo, the Platform and all content on it are owned by us or our licensors. You may use the Platform for your personal, non-commercial purpose of booking Services. You may not copy, scrape, resell, reverse-engineer or create derivative works from any part of it, or use our marks without written consent.
18. Privacy and communications
Personal data on the Platform is collected and processed by Shaivaan Dynamics Private Limited (brand name: maidigo). We collect and use your personal data — including your name, mobile number, address and, where you share it, your location — to deliver and support your Bookings. We handle it in accordance with this Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023.
By booking, you consent to receiving calls, SMS, WhatsApp messages and app notifications from us and from the Professional assigned to you, in connection with your Bookings, including where your number is registered on the DND list. Live location is shared with you only while a Professional is on the way to or working on your Booking, and only for that purpose.
19. Grievance redressal
We would rather fix a problem than argue about it. Write to us and we will acknowledge your complaint within 48 hours and try to resolve it within 30 days.
Email:hello@maidigo.com Phone:+91 76669 23845 (7:00 AM – 8:00 PM) Address: P. No. 76, White Feel Apartment, Office No. 2, Sr. No. 35/1/3, Sawarkar Nagar, Nashik – 422013, Maharashtra
20. Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, civil unrest, curfews or government orders, and failures of power, telecommunications or payment infrastructure. Where a Visit cannot go ahead for such a reason, you are not charged for it.
21. Governing law and disputes
These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Nashik, Maharashtra have exclusive jurisdiction.
Before commencing proceedings, both of us will try in good faith to resolve the dispute through our grievance process for 30 days. A dispute that remains unresolved may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Nashik, Maharashtra, and the proceedings will be in English. This clause does not prevent you from approaching a consumer forum under the Consumer Protection Act, 2019.
22. Changes to these Terms
We may update these Terms as the service changes. The updated version takes effect when posted here, with a revised effective date, and applies to Bookings placed after that. If a change is material, we will tell you by email, SMS or in-app notice. Continuing to use the Platform after a change means you accept it.
23. Contact us
maidigo — Shaivaan Dynamics Private Limited P. No. 76, White Feel Apartment, Office No. 2, Sr. No. 35/1/3, Sawarkar Nagar, Nashik – 422013, Maharashtra, India hello@maidigo.com · +91 76669 23845
Our cancellation and refund policy is clause 10 above. Ready to book? Start a booking →
